policies

CANCELLATIONS
We understand that sometimes you need to change your schedule. We kindly ask that you give us 24 hours notice if you must cancel an appointment for regular services and 48 hours for special spa packages. Please note, we do not give refunds.
​

SPA VISITS

Please arrive 15 to 30 minutes before your appointment so we can give you a tour of the spa. You will then have time to change into a spa robe and enjoy the steam room and sauna.
​

SPA PACKAGES
We request a pre-payment of 50% for spa packages and any multiple services of 2 or more. Cancellations not received within 48 hours will result in charges. No refunds will be given on spa packages. Thank you for understanding.

 

RITUALS GIFT CARDS

Rituals gift cards are redeemable for services or retail products. All gift card sales are final and cannot be refunded. Refunds cannot be issued for remaining gift card balances. Rituals gift cards are not traceable and cannot be replaced if lost or stolen. Gift cards must be presented at the time of service or retail redemption.

​

RITUALS SERIES
Save money by buying multiples of the same spa treatment at one time. Ask a guest services representative to find out more about this program. Series purchases are not transferable and must be used within 6 months of your first series massage or facial service. No exceptions. Thank you for understanding.

 

INFORMATION WE GATHER

The following information is gathered from our website visitors: IP address, user account information when applicable, site visitation information, page views, browsers used and browser capabilities and site search queries. We also collect and retain any information submitted to our organization via the contact and other forms located in the site. 

 

USE OF INFORMATION

We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of Neill Technologies and its parent company, Neill Corporation. SalonBiz.com makes use of Google Analytics for site traffic reporting.

 

ACCESS TO INFORMATION

Your personal information is accessible only by designated Rituals employees including sales, training, support and administrative staff. In limited cases, personal information may be visible to our designated web service provider, but that information is only related to site functionality. No individual account information such as payment history, billing information or other sensitive information is stored on this site or accessible by any third party.

 

SECURITY MEASURES

To safeguard your personal information, we have implemented secure page logins and locked user accounts to email addresses so that any attempt to access login information cannot be sent to no-authorized parties.

 

USE OF COOKIES

Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website. Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalize your experience of our website. Additionally, 3rd party advertisers on our site may use cookies for tracking purposes.